Privacy & Refund Policy - House of Asherah

Who we are

At The House of Asherah (“we,” “us,” or “our”), your privacy and trust are sacred to us. This policy outlines how we collect, use, and protect your personal information, as well as our approach to refunds and returns.

Our website address is: https://thehouseofasherah.com.
We offer sacred products, programs, and experiences to support personal transformation, embodiment, and a luxurious connection to life.

What information we collect

We may collect and process the following data:

Technical Data: Your IP address, browser type, device, and site behavior collected via cookies or analytics.

Personal Information: Your name, email address, mailing address, and payment details (processed securely via PayPal).
This occurs when you:

Make a purchase in our shop

Subscribe to our email list

Submit a contact or inquiry form

How we use your information

We use your data to:

Process your orders and send transactional emails
Deliver updates, resources, or newsletters if you opt-in
Improve our offerings and website functionality
Respond to inquiries or customer support requests
Comply with any legal obligations

We do not sell or rent your personal data to third parties.

Payments

All payments are securely processed through PayPal. We do not store your payment details on our servers.

Email Marketing

If you subscribe to our mailing list, we may send occasional emails about new offerings, exclusive content, inspiration, and upcoming events. You can unsubscribe at any time by clicking the link at the bottom of any email.

We use Sender.net to manage and deliver our email communications.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can disable cookies in your browser settings if you prefer.

Embedded Content

Our pages may include embedded content (such as Instagram posts, YouTube videos, or external articles). Embedded content from other websites behaves as if you visited those sites directly and may collect your data according to their own privacy policies.

Comments

When visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you’re using it. Their privacy policy is available at: https://automattic.com/privacy.

How long we keep your data

Comments and related metadata are retained indefinitely for moderation and continuity.
Email subscribers remain on our list until they unsubscribe.
Purchase data is stored as required for tax and legal purposes.

Your Rights

You can request to:

Access your personal data
Update or correct your information
Delete your data
Withdraw consent for marketing

To exercise these rights, please email us at asherah@thehouseofasherah.com.

Where your data is sent

We use secure third-party services for spam detection, payment processing, and email delivery. This may involve the transfer of data outside your country, in compliance with data protection regulations.

Refund Policy

Due to the digital, and energetic nature of our offerings — including ceremonies, events, transmissions, sessions, mentorship and made-to-order items — all sales are final and non-refundable.

Please make your purchase mindfully. If you have questions about any offering, you’re warmly invited to email us at asherah@thehouseofasherah.com.

We honor the integrity of our work and trust that you will feel aligned and empowered when entering any of our spaces.